Damaged Shipment? We're Here to Help.
We take great care packaging every order, but occasionally shipping damage can occur.
If your order arrives damaged, please follow these steps immediately:
If your order arrives damaged, please follow these steps immediately:
Step 1: Save Everything
Please do not discard:
• Outer shipping box
• Packaging materials
• Damaged glass
• Shipping label
These may be required for the claim process.
Step 2: Take Photos
Please photograph:
• The outer shipping box
• Shipping label
• Interior packaging
• Damaged glass
The more photos, the better.
Step 3: Contact Art Glass City
Click Here to Report Shipping Damage
Include:
• Order number
• Photos
• Brief description of the damage
Step 4: Report Promptly
We'll review the information and respond as quickly as possible.
**Damage claims must be reported within 48 hours of delivery.**
For complete details, please refer to our Shipping Damage Policy