Store Policy
At Art Glass City, we’re committed to providing a smooth and transparent experience for every customer. Please review our store policies below.
Purchasing, Refunds, Shipping, & Studio Policy
Art Glass City – Store Policies
Your complete guide to purchasing, shipping, classes, safety, and studio use.
At Art Glass City, we’re committed to providing a clear, smooth, and transparent experience for all customers and students. Please review our policies below.
Purchasing, Refunds, Shipping & In-Store Pick-Up
Online Purchasing
Items may be purchased online for in-store pick-up or direct shipping. A $1.00 non-refundable service charge applies to all in-store pick-up orders.
Shipping Schedule
Orders placed Tuesday–Saturday before 2:00 PM ship the same day.
Orders placed after 3:00 PM ship the next business day.
Orders placed Sunday or Monday ship on Tuesday.
Delays due to severe weather will be communicated.
Pick-Up Information
Pick-up hours: 11:30 AM–4:30 PM, starting the day after your order is placed.
You will receive an email notification when your order is ready.
For curbside pickup, call 214-488-9412 when you arrive.
Customers are responsible for ensuring adequate vehicle space for glass items.
Art Glass City / EZ Fuse is not liable for damage incurred during loading or transportation by the customer.
Shipping Details
We ship within the U.S. via UPS Ground.
Shipping rates are weight-based, rounded up per carrier requirements.
Tracking information is provided for all shipments.
Shipping costs are non-refundable.
Free Shipping Policy
We offer free standard shipping on orders over $300 (subtotal before tax and after discounts).
Excluded From Free Shipping
The following items ship directly from Bullseye and do not qualify for free shipping:
Bullseye Tekta PacksClass PacksDisco Packs
Art Glass City reserves the right to modify or cancel the free shipping promotion at any time.
Returns & Refunds
Most new, unopened items may be returned within 30 days for a full refund.
Return shipping is covered by us only if the return is due to our error (incorrect or defective item).
Refunds typically process within 4 weeks, accounting for:
Transit to us (5–10 business days)Processing time (3–5 business days)Bank posting (5–10 business days)
Click initiate a return or call us at
📞 214-488-941
📧 artglasscity@gmail.com
*Damaged Item Claims*
Photos of damaged items must be emailed before a refund can be processed.
This helps us file claims and improve packaging for future shipments.
Payment Policy
We accept Visa, MasterCard, American Express, and PayPal.
Prices are listed in USD.
Sales tax applied per Texas state law.
We do not accept credit card payments over the phone.
Tax-exempt customers must have a valid Texas tax exemption form on file.
Inventory Availability
We do our best to keep inventory accurate. Should an item be unavailable after purchase, we will notify you immediately and issue a refund.
Retail / Studio Class Policy
General Class Rules
No photography or video recording is allowed in the studio.
Class materials, instructions, and handouts may not be shared or distributed outside the enrolled class.
The studio seats up to 10 students per class.
Pre-registration and payment are required to reserve a spot.
Class cancellations must be made 48+ hours in advance for a refund.
Multi-Class Bundles
4-class bundles must be completed within 6 weeks.
If you anticipate scheduling issues, contact us so we can work with you.
Project Pickup
Completed projects must be picked up within 10 business days of notification.
Unclaimed work may be forfeited due to storage limitations.
Kiln Rental Policy
We offer five kilns of various sizes available for rental.
Kiln rentals must be scheduled in advance due to firing cycles.
A firing schedule must be provided and approved prior to rental.
Art Glass City is not responsible for glass behavior due to user-submitted firing schedules.
Studio Safety Policy
For your safety and the safety of others
Required Clothing
Closed-toe shoesCotton shirtLong pantsGloves, apron & safety glasses (provided as needed)
Equipment Use
Students may not use cold-working stations unless they have received proper instruction.Damage to equipment (diamond pads, grinder heads, etc.) caused by negligence will result in the student being responsible for repair or replacement costs.Continued misuse may result in loss of cold-working privileges.Art Glass City is not responsible for damage occurring during cold-working.If a fused project is damaged during the kiln firing process, we will assist in correcting the issue when possible.
Contact Us
Art Glass City
420 E Round Grove Rd, Suite 630
Lewisville, TX 75067
📞 214-488-9412
Privacy Policy (Summary)
We value your privacy and commit to protecting your personal information.
Information We CollectName, email, shipping informationPayment details (processed securely through third-party systems)IP & browsing behavior (via cookies/analytics)How We Use Your InformationProcess and ship ordersSend updates or promotions (opt-in only)Improve website performance
Data Sharing
We never sell or rent your data.
We share limited information only with services needed to fulfill orders (shipping providers, payment processors, etc.).
Your Rights
You may request to view, update, or delete your information at any time.
Images and product details for Bullseye Glass are provided directly by Bullseye Glass.