Store Policy
At Art Glass City, we’re committed to providing a smooth and transparent experience for every customer. Please review our store policies below.
Purchasing, Refunds, Shipping, & Studio Policy
In-Store Pick-up & Shipping Policy
-Items can be purchased online for in-store pick-up or direct shipping to your doorstep.
-There is a $1.00 non-refundable service charge for in-store pick-up
- Orders placed Tuesday-Saturday by 2pm will be shipped the same day. Orders placed after 3pm will be shipped the following day. Orders placed on Sunday or Monday will be shipped on Tuesday. In case of inclement weather causing delays, you will be notified.
- Store pick-up hours are 11:30am-4:30pm the day following order placement. You will receive an email when your order is ready for pick-up. For curbside pick-up, call 214-488-9412 upon arrival.
- Please ensure adequate space in your vehicle for glass items.
- Art Glass City or EZ Fuse is NOT liable for damages while customer is transporting or loading products purchased from Art Glass City
-We offer free shipping on all orders over $300.
- Shipping is available within the U.S. via UPS ground.
-Shipping rates for many items are weight-based, and all weights are rounded up to the next full pound to align with shipping company policies.
- Tracking information will be provided once your order ships.
-Art Glass City has the right to cancel "free shipping over $300" at anytime.
-Cost of shipping is NON-REFUNDABLE.
Returns & Refunds
-Most new, unopened items can be returned within 30 days of delivery for a full refund. Return shipping costs will be covered if the return is due to an error (e.g., incorrect or defective item).
-Refunds are typically processed within four weeks of returning the package, though they may occur sooner. This includes transit time (5-10 business days), processing time (3-5 business days), and bank processing time (5-10 business days).
-To initiate a return, contact us via phone (214-488-9412) or email (artglasscity@gmail.com).
-For damaged product refunds, photos must be emailed at artglasscity@gmail.com before refunds are processed to assist with shipping claims and possible improvements on shipping packaging.
Payment Policy
- We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
- All prices are listed in USD.
- Sales tax is applied where required by Texas law.
-We do NOT except credit card payment over the phone.
-A signed Texas state tax exempt form must be on file at Art Glass City before and tax-exempt sales to take place.
Retail/Studio & Kiln Rental Policy
-NO videoing or photography shall be taken at Art Glass City.
-NO class material shall be distributed to anyone that did not partake in specific tutorials.
-Our studio seats up to 10 students per class.
- Pre-registration and payment are required to reserve your spot.
- Cancellations must be made at least 48 hours in advance for a refund.
-4 Class bundles must be completed within 6 weeks. If unable to you must notify Art Glass City as soon as possible so we can work with you.
-Art projects must be picked up with in 10 business days of completion of projects. If left Student/Artist will forfeit their project.
- We have 5 kilns of various sizes available for rental.
- Kiln rentals must be scheduled in advance due to varying firing schedules. Please contact us to book.
-Firing schedules MUST be provided and approved BEFORE kiln rentals will be approved.
-Proper clothing MUST be worn while at Art Glass City in retail section, studio, and warm shop. Proper clothing includes: closed toe shoes, cotton shirt, long pants, gloves, safety glass, and apron.
-Students/Artist can NOT use cold working stations until they have had instructions on proper usage.
-Student/Artist damage to cold working stations including Diamond grinding pads and grinder heads due to negligence will be responsible for damages. Student/Artist will be band from cold-working stations if this occurs.
-Art Glass City will NOT be responsible for damages while cold-working.
-If damages occur to fusing projects during the kiln fusing process Art Glass City will assist on correcting the issue.
Contact Us
Art Glass City
420 E ROUND GROVE RD #630
LEWISVILLE, TX 75067
Email: Artglasscity@gmail.com
Phone: 214-488-9412
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect:
- Name, email address, and shipping information when you place an order
- Payment info (processed securely via third-party services)
- Your IP address and browsing behavior via cookies or analytics tools
2. How We Use Your Information
We use your information to:
- Fulfill your orders
- Send order updates and (if opted in) newsletters
- Improve our website experience
3. Sharing Your Information
We never sell or rent your personal data. We may share data with third-party providers (e.g., payment processors or shipping services) only as necessary to complete your order.
4. Cookies & Tracking
Our site may use cookies or similar technologies to analyze traffic and personalize your experience. You can disable cookies in your browser settings.
5. Your Rights
You may request to view, edit, or delete your personal information at any time by contacting us at Artglasscity@gmail.com.
6. Changes to This Policy
We may update this policy from time to time. All changes will be posted on this page.
If you have questions, contact us at Artglasscity@gmail.com.