Store Policy
At Art Glass City, we’re committed to providing a smooth and transparent experience for every customer.
Please review our store policies below.
Purchasing, Refunds, Shipping, & Studio Policy
Store Policies
Inventory Availability
We do our best to keep inventory accurate. Should an item be unavailable after purchase, we will notify you immediately and issue a refund.
Discount Exclusions
Certain items are excluded from standard discounts and promotions, including:
Bullseye Tekta Packs
Bullseye Class Packs
Bullseye Disco Packs
Gold-Bearing Glass Products
Bullseye Special Out of Production Glass
Gold-bearing glass products contain real gold and are priced according to current market conditions.
If you are interested in purchasing Bullseye gold-bearing glass products, please contact
Art Glass City directly for current pricing and availability.
Art Glass City reserves the right to modify or cancel promotions at any time.
Online Purchasing
Items may be purchased online for in-store pick-up or direct shipping.
Pick-Up Information
Online orders require one business day for processing. Pick-up is available Tuesday–Saturday from 12 PM–4 PM.
Customers must select an available pick-up date and time during checkout. You will receive an email notification when your order is ready.
For curbside pickup, call 214-488-9412 when you arrive.
Customers are responsible for ensuring adequate vehicle space for glass items.
Art Glass City / EZ Fuse is not liable for damage incurred during loading or transportation by the customer.
Shipping Details
We ship within the U.S. using UPS or USPS.
Art Glass City selects the carrier and service based on package size, weight, destination, and shipping requirements.
Shipping rates are weight-based and rounded
up per carrier requirements.
Tracking information is provided for all shipments.
Shipping costs are non-refundable.
Shipping Schedule
We make every effort to process and ship orders promptly. Most orders are processed within 1–2 business days.
Orders are shipped Tuesday–Saturday.
Orders placed on Sunday or Monday will begin processing on Tuesday.
During periods of high order volume, severe weather, holidays, or other circumstances beyond our control, processing and shipping times may be extended.
Tracking information will be provided once your order has shipped.
Third-Party Forwarding Services
If an order is shipped to a third-party package forwarding service or reshipping provider, Art Glass City’s responsibility ends once the package has been successfully delivered to the address provided at checkout.
Art Glass City is not responsible for damage, loss, or handling issues that occur after the package has been delivered to the forwarding service.
Customers using third-party forwarding services assume all responsibility for the package once it reaches the forwarding address.
Shipping Damage Policy
All shipments leave our facility carefully packaged to minimize the risk of breakage.
If your order arrives damaged, please notify us within 48 hours of delivery and include clear photos of:
The damaged item
The packaging materials
The shipping box and label
Photos must be emailed to
ArtGlassCity@gmail.com before a claim can be processed.
Failure to report damage within 48 hours of delivery may limit our ability to file a claim with the shipping carrier.
Art Glass City reserves the right to determine the appropriate resolution, which may include replacement, refund, or store credit.
Need help reporting shipping damage?
Please visit our Report Shipping Damage page for step-by-step instructions.
Lost Packages
If tracking indicates that a package may be lost in transit, please contact Art Glass City so we can assist with initiating a claim or investigation with the shipping carrier.
Carrier investigations and claims may require additional processing time. Art Glass City will work with the carrier and customer to determine the appropriate resolution once the package status has been confirmed.
Art Glass City is not responsible for packages that are confirmed by the carrier as successfully delivered to the shipping address provided at checkout.
Returns & Refunds
Most new, unused items in their original, resalable condition may be returned within 14 days of purchase for in-store purchases or within 14 days of delivery for shipped orders.
Proof of purchase is required.
Customers are responsible for return shipping costs unless the return is due to an Art Glass City error or defective merchandise.
Orders originally shipped under a free-shipping promotion will have the actual outbound shipping cost deducted from the refund when the return is not due to an Art Glass City error or defective merchandise.
Original shipping charges are non-refundable.
Cut glass, special-order items, clearance items, final-sale items, and other products specifically identified as non-returnable are not eligible for return.
Approved refunds will be processed after the returned merchandise has been received and inspected. Refund processing methods and timing may vary depending on the original payment method.
Shipping damage is covered separately under our Shipping Damage Policy and must be reported within 48 hours of delivery.
Start a Return or Report an Issue
To initiate a return or report a damaged or missing item, please contact us:
📞 214-488-9412
Payment Policy
We accept Visa, MasterCard, American Express, and PayPal.
Prices are listed in USD.
Sales tax applied per Texas state law.
We do not accept credit card payments over the phone.
Tax-exempt customers must have a valid Texas tax exemption form on file.
Retail / Studio Class Policy
General Class Rules
No photography or video recording is allowed in the studio.
Class materials, instructions, and handouts may not be shared or distributed outside the enrolled class.
The studio seats up to 10 students per class.
Pre-registration and payment are required to reserve a spot.
Class Cancellations
Regular Classes: Cancellations must be made at least 48 hours before the scheduled class to receive a refund or reschedule.
Special Events & Visiting Artist Workshops: Cancellation, refund, and transfer policies may vary by event and will be provided at the time of registration.
Class Project Limits
Four-week classes include firing for up to four projects within the class size guidelines.
Projects exceeding the stated size limits require instructor approval and may be subject to additional firing fees. Oversized projects may also require separate kiln scheduling.
Multi-Class Bundles
4-class bundles must be completed within 6 weeks.
If you anticipate scheduling issues, contact us so we can work with you.
Project & Supply Pickup
Completed projects and customer-owned supplies must be picked up within 10 business days of notification.
Due to limited storage space, items not picked up within this period may be considered abandoned and may be discarded or otherwise disposed of at Art Glass City’s discretion.
Kiln Rental Policy
Art Glass City offers kilns in multiple sizes for rental. Rental rates vary based on kiln size and firing requirements.
Kiln rentals must be scheduled in advance due to firing cycles.
A firing schedule must be provided and approved prior to rental.
Art Glass City is not responsible for glass behavior due to user-submitted firing schedules.
Studio Safety Policy
For the safety of all students and guests, appropriate attire and personal protective equipment are required while participating in studio activities.
Required Attire
Closed-toe shoes are required at all times while participating in studio activities. Long pants and clothing appropriate for working with glass are strongly recommended.
Personal Protective Equipment (PPE)
Safety glasses, gloves, aprons, and other protective equipment will be provided or required as appropriate for specific studio activities and equipment.
Students must follow all instructor safety instructions and use required protective equipment when directed.
Equipment Use
Students may not use cold-working stations unless they have received proper instruction.
Damage to equipment (diamond pads, grinder heads, etc.) caused by negligence will result in the student being responsible for repair or replacement costs. Continued misuse may result in loss of cold-working privileges.
Art Glass City is not responsible for damage occurring during cold-working.
If a fused project is damaged during the kiln firing process, we will assist in correcting the issue when possible.
If you have questions regarding these policies, please contact:
Art Glass City
420 E Round Grove Rd, Suite 630
Lewisville, TX 75067
📞 214-488-9412
Images and product details for Bullseye Glass are provided directly by Bullseye Glass.