Store Policy
At Art Glass City, we’re committed to providing a smooth and transparent experience for every customer. Please review our store policies below.
Shipping Policy
- Orders are processed and shipped within 1–3 business days.
- We offer free shipping on all orders over $300.
- Shipping is available within the U.S. via UPS ground.
- Tracking information will be provided once your order ships.
-Art Glass City has the right to cancel "free shipping over $300" at anytime.
-Cost of shipping is NON-REFUNDABLE.
Returns & Refunds
We accept returns only for unused, incorrect, or damaged items with approval.
Return Guidelines:
- Proof of damage or error (with photos) must be emailed to us before returning any items.
- Items must be returned in original condition and packaging.
- Purchasers are responsible for return shipping costs.
- Refunds will be issued within 5 business days after we receive and inspect the returned items.
- In-store purchases are refunded as store credit only.
Please contact us before sending any returns.
Payment Policy
- We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
- All prices are listed in USD.
- Sales tax is applied where required by Texas law.
Class & Kiln Rental Policy
- Our studio seats up to 10 students per class.
- Pre-registration and payment are required to reserve your spot.
- Cancellations must be made at least 48 hours in advance for a refund.
- We have 5 kilns of various sizes available for rental.
- Kiln rentals must be scheduled in advance due to varying firing schedules. Please contact us to book.
-Firing schedules MUST be provided and approved BEFORE kiln rentals will be approved.
-Proper clothing MUST be worn while at Art Glass City in retail section, studio, and warm shop. Proper clothing includes: closed toe shoes, cotton shirt, long pants, gloves, safety glass, and apron.
Contact Us
Art Glass City
420 E ROUND GROVE RD #630
LEWISVILLE, TX 75067
Email: Artglasscity@gmail.com
Phone:(214) 488-9412
Instagram: @artglasscity
We’re here to help — if you have any questions, don’t hesitate to reach out!
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect:
- Name, email address, and shipping information when you place an order
- Payment info (processed securely via third-party services)
- Your IP address and browsing behavior via cookies or analytics tools
2. How We Use Your Information
We use your information to:
- Fulfill your orders
- Send order updates and (if opted in) newsletters
- Improve our website experience
3. Sharing Your Information
We never sell or rent your personal data. We may share data with third-party providers (e.g., payment processors or shipping services) only as necessary to complete your order.
4. Cookies & Tracking
Our site may use cookies or similar technologies to analyze traffic and personalize your experience. You can disable cookies in your browser settings.
5. Your Rights
You may request to view, edit, or delete your personal information at any time by contacting us at Artglasscity@gmail.com.
6. Changes to This Policy
We may update this policy from time to time. All changes will be posted on this page.
If you have questions, contact us at Artglasscity@gmail.com.